Refund & Cancellation Policy

This Policy explains pauses, cancellations, and refunds for professional services supplied by BlackBoxWorld LLP. It applies with our Terms and the agreed SOW.

1. Consumer cancellation right

If you act as a consumer under the Consumer Contracts Regulations 2013, you may cancel a services contract within 14 days without giving a reason. If work starts early at your express request, you must pay for the portion already supplied. The cancellation right ends after the service is fully performed.

2. Business customers

Customers acting in business or professional capacity do not receive the statutory consumer cooling-off period; the rules below and the applicable SOW govern instead.

3. Design subscriptions

• Design Partner and Design + Growth are billed monthly in advance.
• You may cancel or pause before the next billing period.
• Cancellation takes effect at the end of the paid month; unused days are not refunded pro rata.
• Fully paid final deliverables remain yours.

4. Test Drive

Test Drive is a fixed-scope one-off project. Once work begins, its fee is non-refundable except where mandatory law requires otherwise. If you subscribe within 14 days of delivery, 50% of the Test Drive fee is credited to the first month.

5. Sprints and MVP projects

Two-week sprints are billed in advance and can be stopped before the next period. One-time MVP payment milestones follow the SOW; completed work and irreversible costs are not refundable.

6. Rework before refund

If a deliverable materially misses the agreed scope or acceptance criteria, we first correct it at no additional fee. This does not limit mandatory consumer rights.

7. Requesting a refund

Email billing@blackboxworld.com with the SOW or invoice reference and reason. An approved refund is sent to the original payment method within 14 days unless law requires otherwise.

8. Non-refundable items

• Services and accepted milestones already delivered.
• Licences, hosting, domains, AI credits, and other third-party costs.
• Approved additional work outside the original scope.

9. Chargebacks

Please contact us before opening a payment dispute. An unjustified chargeback may lead to suspended services and recovery of related costs.

10. Contact

Pause, cancellation, or refund requests: billing@blackboxworld.com.